Shipping policy

Shipping & Delivery Policy

Last Updated: August 11, 2026

At Enovate Clothing Company, we strive to ensure that your orders—whether individual retail purchases or bulk wholesale consignments—are processed, safely packed, and dispatched in a timely manner.

Please read our Shipping & Delivery Policy to understand timelines, charges, and tracking procedures.

1. Shipping Coverage & Destinations

  • Pan-India Delivery: We deliver to over 19,000+ pin codes across India through our logistics network (including Delhivery, Shiprocket, Blue Dart, DTDC, and India Post).

  • Local Bangalore Delivery: For retail and wholesale buyers within Bangalore, express local courier delivery or direct warehouse pickup from our Siddaiah Road facility is available.

  • International Shipping: For international wholesale inquiries or export orders, please contact our sales desk directly via WhatsApp/Email to arrange freight quote estimations.

2. Order Processing & Dispatch Timelines

All orders are processed from our primary warehouse on Siddaiah Road, Bangalore, Monday through Saturday (excluding national and public holidays).

  • Retail (D2C) Orders:

    • Processing Time: Dispatched within 24 to 48 hours of order placement and payment/COD confirmation.

    • Estimated Delivery Time:

      • Metro Cities & South India: 2 to 4 business days.

      • Rest of India: 4 to 7 business days.

      • Remote / Special Areas: 7 to 10 business days.

  • Wholesale (B2B) Orders:

    • In-Stock Orders: Dispatched within 24 to 72 hours after advance payment/order approval.

    • Made-to-Order / Bulk Fresh Production: Dispatch timeline depends on order quantity and production cycle (typically 7 to 14 business days, as communicated at order confirmation).

3. Shipping Charges

A. Retail / D2C Orders

  • Prepaid Orders: FREE Shipping on all prepaid orders (UPI, Cards, NetBanking) above ₹999. A nominal flat shipping fee of ₹60–₹80 applies to orders below ₹999.

  • Cash on Delivery (COD) Fee: A non-refundable COD handling fee of ₹50 applies to all Cash on Delivery orders to cover courier collection charges.

B. Wholesale / B2B Orders

  • Wholesale prices are quoted on an Ex-Warehouse basis (Siddaiah Road, Bangalore).

  • Freight/transport charges for bulk orders are calculated based on actual weight, dimensions, and destination. Freight costs are either billed on the invoice or sent via freight-collect (To-Pay) through your preferred transport logistics provider (e.g., V-Trans, KRL, VRL Logistics, TCI Express, or local parcel transport).

4. Order Tracking & Notifications

Once your package is dispatched:

  1. You will receive an automated SMS, Email, and WhatsApp notification containing your tracking number (AWB) and courier partner details.

  2. You can track your shipment live using the link provided in the notification or via the tracking section on our website.

  3. For wholesale transport dispatches, the LR (Lorry Receipt / Transporter Slip) copy will be shared via WhatsApp for tracking at the transport destination branch.

5. Non-Delivery, Failed Attempts, & Return to Origin (RTO)

  • Delivery Attempts: Our courier partners will attempt delivery up to 3 times before returning the package to our warehouse.

  • Incorrect Address / Phone Number: Please ensure your full shipping address, landmark, and phone number are accurate. We are not responsible for delivery delays caused by incomplete addresses.

  • RTO Fee Deduction: If a retail order is returned to us due to non-acceptance, refusal of COD delivery, or incorrect address, a re-shipping fee or forward/return courier charge deduction will apply before re-dispatching or issuing store credit.

6. Damaged or Tampered Shipments

  • Inspection at Delivery: If you receive a package that appears damaged, opened, or tampered with, do not accept the delivery and immediately inform the courier delivery executive.

  • Reporting Issue: Take clear photos/videos of the package and notify us within 24 hours at support@enovateclothing.com or via WhatsApp at +91-9886949909 so we can initiate an immediate claim and replacement process.

7. Contact Logistics & Dispatch Support

For any questions regarding shipping status, freight estimates, or warehouse pickups:

  • Email: support@enovateclothing.com

  • Phone / WhatsApp: +91-9886949909

  • Warehouse & Dispatch Address: Enovate Clothing Company No. 36, 1st Floor, 2nd Main, 2nd Cross, Siddaiah Road (Near Urvashi Theatre area), Bangalore, Karnataka - 560027, India.

  • Dispatch Hours: Monday to Saturday | 10:00 AM – 6:30 PM IST