Refund policy

Return and Refund Policy

Last Updated: August 11, 2026

At Enovate Clothing Company (“we,” “our,” or “us”), we are committed to providing high-quality garments and ensuring a seamless shopping experience for all our customers. Please read our Return and Refund Policy carefully before placing an order on our website or through our digital catalog channels.

By purchasing from Enovate Clothing Company, you agree to the terms outlined below.

1. Retail / D2C Orders (Individual Shoppers)

A. Return & Exchange Window

  • We offer a 7-Day Return and Exchange Policy for all eligible retail purchases.

  • The 7-day period begins from the date of delivery as confirmed by our logistics partner.

B. Eligibility & Conditions for Return/Exchange

To be eligible for a return or exchange, the item must meet the following criteria:

  1. The garment must be unworn, unwashed, unused, and undamaged.

  2. All original tags, brand labels, and packaging must remain intact and attached to the product.

  3. Proof of purchase (Order ID, Invoice, or WhatsApp Order Confirmation) must be provided.

  4. Unboxing Video Requirement: For claims regarding missing items, wrong products received, or transit damage, customers must provide a continuous, unedited unboxing video recorded from opening the sealed package.

C. Non-Returnable / Non-Exchangeable Items

The following items are strictly non-returnable unless a manufacturing defect is proven:

  • Items purchased during Clearance Sales, Flash Sales, or End of Season Sales.

  • Custom-altered or tailor-fit products.

  • Innerwear or socks (due to hygiene standards).

D. Return Shipping & Reverse Pickup

  • Reverse Pickup: We offer reverse pickup services across eligible pin codes in India.

  • Shipping Charges:

    • If the return/exchange is due to a manufacturing defect or wrong item dispatched by us, reverse shipping is FREE.

    • For returns or exchanges due to size preference or change of mind, a nominal reverse shipping fee of ₹100–₹150 (or actual courier charge) will be deducted from your refund or charged for the exchange dispatch.

2. Wholesale / B2B Orders (Bulk Buyers & Boutiques)

Due to the nature of wholesale production and bulk pricing margins, B2B orders are non-returnable and non-refundable for change of mind or unsold inventory.

A. Manufacturing Defects & Quantity Discrepancies

  • Inspection Window: Wholesale buyers must inspect all dispatches and report any manufacturing defects, stitching flaws, or quantity shortages within 48 hours of delivery.

  • Claim Process: Email or WhatsApp clear photos/videos of the defect along with the Invoice/Bundle number to our support team.

  • Resolution: Upon verification of a manufacturing defect:

    • We will arrange a replacement for the defective pieces in the subsequent shipment, OR

    • Issue store credit/credit note for the value of the defective pieces.

3. Refund Process & Timelines

Once your returned retail item is received at our facility and passes quality inspection:

  1. Prepaid Orders (UPI, NetBanking, Credit/Debit Cards): Refunds will be credited back to the original payment method within 5 to 7 business days after quality approval.

  2. Cash on Delivery (COD) Orders: Refunds for COD orders will be issued via UPI transfer or direct Bank Transfer (NEFT). You will be asked to share your account details/UPI ID upon return approval.

  3. Store Credit / Wallet: Customers may opt for immediate Store Credit (Coupon Code) valid for 12 months on our website.

4. Order Cancellation Policy

  • Before Dispatch: You may cancel your retail order free of cost within 12 hours of placing it, or before it is dispatched (whichever is earlier).

  • After Dispatch: Orders that have already been handed over to the courier partner cannot be canceled. If you refuse delivery, courier charges (both forward and return) will be deducted from your refund.

  • B2B Bulk Orders: Wholesale/Custom manufacturing orders cannot be canceled once fabric cutting or production has commenced.

5. Contact Us for Returns & Support

To initiate a return, exchange, or report a product issue, please reach out to our customer support team:

  • Email: support@enovateclothing.com

  • Phone / WhatsApp: +91-9886949909

  • Store & Warehouse Address: Enovate Clothing Company No. 36, 1st Floor, 2nd Main, 2nd Cross, Siddaiah Road (Near Urvashi Theatre area), Bangalore, Karnataka - 560027, India.

  • Operating Hours: Monday to Saturday | 10:00 AM – 8:00 PM IST